FAQs
What travel services do you provide?
We assist with flight tickets, hotel bookings, holiday packages, UAE and global visit visa support, tours and activities, transfers, cruises, travel insurance, Umrah arrangements, group travel, business and first-class travel, and private charter enquiries.
Where is your office?
Our office is situated in Mushrif Mall, 3rd floor, Office 329A, next to du. Abu Dhabi, United Arab Emirates.
How can I request a quotation?
Call us on 02 679 8008, email wecare@happyjourney.ae, use the website enquiry form or contact us through the official WhatsApp button on our website. Share your destination, dates, number of travellers, departure city, budget and preferred service.
Is a quotation a confirmed booking?
No. Prices and availability can change until the required payment is received and we issue written confirmation, a ticket, voucher or booking reference.
What details are needed to book a flight?
We normally need each traveller’s full name exactly as shown on the passport, date of birth where required, nationality, contact details, travel dates and route. The passport must meet the destination and transit requirements.
Can you book economy, business and first class tickets?
Yes. We can check economy, premium economy where available, business and first-class options, including multi-city and group itineraries.
Can you help with urgent or last-minute bookings?
Yes, subject to availability. Last-minute fares and supplier conditions may be different, so contact us as early as possible and keep traveller details ready.
Do you guarantee visa approval?
No. Visa approval, refusal, processing time, duration and entry permission are decided only by the relevant embassy, consulate, immigration authority or authorised provider. We can assist with the application process but cannot influence the final decision.
Can you assist with UAE and international visit visas?
Yes, we provide visa support for eligible applications and destinations. Requirements depend on nationality, residence status, travel history and the relevant authority. Contact our team for the current checklist.
How long does visa processing take?
Processing times vary by visa type, nationality, destination, season and authority. Any time given is an estimate unless the authority confirms otherwise. Apply early and avoid non-refundable travel commitments until you understand the risk.
Are visa fees refundable if the application is refused?
Visa, government, supplier and processing charges are non-refundable after submission or once work begins.
Can I change or cancel my booking?
It depends on the airline, hotel, package, activity or other supplier rules. Fare differences, change fees, cancellation charges and service fees may apply. Some promotional or restricted bookings cannot be changed or refunded.
How long does a refund take?
Refund timing depends on supplier approval, the bank and the original payment method. We process an approved refund after receiving it from the supplier and after applying only charges disclosed in advance and permitted by applicable law. Airline and supplier refunds can take several working days or longer.
What happens if an airline changes or cancels my flight?
Contact us as soon as you receive the notification. We will check the airline’s available rebooking, credit or refund options. The final option is governed by the airline’s policy, ticket rules and applicable law.
Do I need travel insurance?
Travel insurance is strongly recommended and may be mandatory for some destinations or visas. Suitable coverage can help with medical emergencies, cancellation, baggage or delays, subject to the policy terms and exclusions.
Can you arrange airport transfers and local activities?
Yes. We can arrange transfers, sightseeing, attraction tickets and selected activities in the UAE and other destinations, subject to availability.
Do you handle group and corporate travel?
Yes. We assist with family groups, corporate travel, group air tickets, hotel arrangements, meetings and incentive travel. Share the passenger count, dates and requirements for a tailored proposal.
Can you arrange private charter services?
Yes. We can assist with private air charter enquiries from Abu Dhabi and other suitable locations through authorised suppliers. Aircraft availability, route permissions, passenger details and operational requirements must be confirmed before booking.
What should I check before travelling?
Check that names and dates are correct, your passport is valid, visas and transit permissions are approved, insurance is suitable, baggage rules are understood, and you know the check-in or meeting time. Entry requirements can change, so verify them again before departure.
Can I book for another person?
Yes, if you are authorised to provide the traveller’s correct personal information and documents. You are responsible for ensuring the traveller reviews and accepts the booking details and applicable conditions.
How will an approved refund be paid?
Refunds are normally returned to the original payer and original payment method after supplier approval and receipt of the funds. Identity or payment evidence may be requested for security. Bank, card-network and currency-conversion times are outside our direct control.
What if I was charged twice or payment failed?
Contact us promptly with the transaction reference and proof of payment. A pending or failed payment does not confirm a booking. We will check our records and coordinate with the payment provider where required.