Privacy Policy

Happy Journey Travel and Tours LLC (Happy Journey, we, us or our) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit happyjourneyuae.com, contact us, request a quotation or use our travel-related services.

1. Information we collect

Depending on the service you request, we may collect:

• Identity details, including full name, date of birth, gender, nationality and passport or Emirates ID information.
• Contact details, including telephone number, email address, residential address and WhatsApp details.
• Travel details, including destinations, dates, passenger information, preferences, loyalty numbers and special service requests.
• Visa and immigration information, including photographs, passport copies, employment or sponsor information, bank or supporting documents where required by the relevant authority.
• Booking and payment details, including transaction references, billing information, refunds and chargeback records. Payment card data may be processed directly by payment providers and may not be stored by us.
• Communications with us, including enquiries, quotations, feedback, complaints, calls, emails and WhatsApp messages.
• Technical information, including IP address, browser type, device information, referring pages, cookies and website usage data.

2. How we collect information

We collect information directly from you, from a person making a booking on your behalf, through our website and communication channels, and from airlines, hotels, tour operators, visa service providers, insurers, payment providers and other travel partners when necessary to manage your request or booking.

3. How we use your information

• Respond to enquiries and prepare quotations or itineraries.
• Book and manage flights, hotels, holiday packages, tours, activities, transfers, cruises, travel insurance, Umrah arrangements, charter services and related travel products.
• Support visa applications and communicate with relevant service providers or authorities.
• Process payments, issue invoices and maintain financial and booking records.
• Provide customer support, service updates, disruption assistance and post-booking communication.
• Send promotional messages only where we have your consent or another lawful basis, and provide a clear way to opt out.
• Prevent fraud, protect our systems, enforce our terms and comply with legal, regulatory, accounting and security obligations.
• Improve our website, services, advertising and customer experience using aggregated or analytical information.

4. Legal basis and consent

We process personal information where it is necessary to take steps at your request, perform a booking or service contract, comply with legal obligations, protect legitimate business and security interests, or where you have provided consent. Where consent is required, you may withdraw it, although this will not affect lawful processing that occurred before withdrawal.

5. Sharing your information

We may share relevant information with third parties only as needed to provide services or meet legal obligations, including:

• Airlines, hotels, destination management companies, tour operators, activity providers, transport companies, cruise operators and charter operators.
• Visa processing partners, embassies, consulates, immigration authorities and government bodies.
• Travel insurers, payment processors, banks, accounting providers, technology vendors, website hosting providers, CRM providers and communication platforms.
• Professional advisers, auditors, regulators, law-enforcement bodies or courts where disclosure is legally required or reasonably necessary.

We do not sell personal information to third parties. Suppliers and service providers may process information under their own privacy notices where they independently determine how it is used.

6. International transfers

Travel bookings often require information to be sent outside the UAE, including to destinations where you will travel or where a supplier operates. Privacy protections in those countries may differ from UAE standards. We take reasonable steps, as required by applicable law, to limit transfers to information needed for the requested service and to protect it appropriately.

7. Cookies and analytics

Our website may use essential, functional, analytics and advertising cookies. Cookies help the website operate, remember preferences, understand traffic and measure advertising. You can control cookies through the website consent tool, where available, or through your browser settings. Disabling some cookies may affect website functions.

8. Marketing communications

If you agree to receive promotions, or another lawful basis applies, we may contact you by email, telephone, SMS, WhatsApp or social media. You may unsubscribe by using the option provided in a message or by contacting us. We will honour applicable UAE requirements for marketing communications. Service-related messages about an active enquiry or booking are not marketing messages.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage bookings and customer support, and to meet legal, accounting, dispute-resolution and regulatory requirements. Retention periods vary according to the record type and the applicable obligation. Information that is no longer required will be deleted, anonymised or securely archived where appropriate.

10. Information security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security. Please do not send payment card details or unnecessary sensitive documents through unsecured channels.

11. Your privacy rights

Subject to applicable UAE law and permitted exceptions, you may ask us to confirm whether we process your personal information, request access or correction, request deletion or restriction, object to certain processing, withdraw consent, or request transfer of information in an appropriate format. We may need to verify your identity before acting on a request.

12. Children and bookings for other travellers

Our services are not directed to children acting independently. A parent, guardian or authorised adult must provide information for a minor. If you submit information about another traveller, you confirm that you are authorised to do so and have informed that person about how the information will be used.

13. Third party websites

Our website may link to airline, hotel, government, payment or other third-party websites. Their privacy practices are controlled by their own policies. We encourage you to review those policies before submitting information.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The latest version will be published on this page with an updated date.

15. Contact us

We may refuse or limit a request where permitted by law and will explain the applicable reason. You may also raise a concern with the competent UAE authority.

For privacy questions or requests, contact Happy Journey Travel and Tours LLC at wecare@happyjourney.ae or +971 2 679 8008. Office address: Office 329A, next to du, Third Floor, Mushrif Mall, Abu Dhabi, United Arab Emirates.